Delivery & Returns
DELIVERY
Standard Delivery prices are automatically calculated at the checkout page when the delivery destination is selected. Orders will be shipped to your billing address, or an alternative delivery address of your choice. Please ensure that there will be someone available to take receipt of the goods and sign for the parcel.
Processing time
The time needed to prepare an order for shipping varies. For details, please see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. ThandiWrap will not responsible for any delays due to customs.
RETURNS
In the unlikely event that you're not entirely satisfied with your purchase, you can simply return the item(s) to us in its original condition, within 14 days for a refund and within 30 days of the date of receiving the item(s) for an exchange. ThandiWrap reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
In all cases, the item(s) returned must be in their original condition, which includes any tags and packaging, we do not refund the original cost of delivery. All returns will need to be sent via tracked delivery and the returns delivery fee will need to be covered by yourself. The cost of return shipping is at the customer’s expense and is non-refundable. You can send us a cancellation or returns notice by sending us a message on messenger icon in the bottom of your screen or an email to Info@Thandiwrap.com. Your cancellation or returns notice must quote your name, address, the name or a description of the Goods and your order reference number, as well as the REASON FOR RETURN.
Upon receiving your cancellation or returns notice, we will contact you and provide details of where you must return the Goods and other relevant instructions. Once the item(s) is received by us and deemed acceptable we will exchange or refund the item(s). In the case of a refund, the cost amount will be issued via your original payment method.
All purchased products are the customers responsibility until they are returned to us. Thandi will not issue a refund for products that are not received or are lost in transit.
